Frequently Asked Questions
Everything you need to know about our high-performance haptic technology.
What is the standard shipping timeframe for SensitHaptics orders?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do your haptic components come with a warranty?
Yes, all SensitHaptics electronics are covered by a 12-month limited warranty that protects against manufacturing defects and hardware failures under normal use.
Can I return a product if it is not compatible with my setup?
We offer a 30-day return policy for items in their original packaging. Please ensure the security seal is intact for a full refund, as opened electronic components may be subject to a restocking fee.
Are your haptic drivers compatible with major operating systems?
Our devices are designed for cross-platform compatibility, supporting Windows 10/11, macOS, and Linux. We also provide SDKs for integration with Unity and Unreal Engine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized electronic payment options like Apple Pay and Google Pay.
How do I access the technical documentation for my purchase?
Once your order is confirmed, you will receive a digital link to our developer portal where you can download data sheets, wiring diagrams, and API documentation.